SaaS Churn

It’s a given that some customers will stop using your software. They may no longer have the funds, need your service, or are unhappy with the experience. Whatever the case, it’s important to track cancellations.

SaaS churn is a measurement used to determine the rate customers cancel their subscriptions to your services. Some churn is normal and can be beneficial because it allows you to learn why a customer chose not to renew their subscription. But if you have too high a churn rate, it might signify a deeper issue.

It’s important to uncover why your churn rate is high so you can make the right corrections and avoid losing additional customers.

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*Zeni is a financial technology company and is not a bank. Banking services provided by Thread Bank, Member FDIC.

1. Your deposits qualify for up to $3,000,000 in FDIC insurance coverage when placed at program banks in the Thread Bank deposit sweep program. Your deposits at each program bank become eligible for FDIC insurance up to $250,000, inclusive of any other deposits you may already hold at the bank in the same ownership capacity. You can access the terms and conditions of the sweep program at https://thread.bank/sweep-disclosure/ and a list of program banks at https://thread.bank/program-banks/. Please contact customerservice@thread.bank with questions regarding the sweep program.
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2. The interest rates and annual percentage yield on your account are accurate as of 05/16/23 and are variable and subject to change based on the target range of the Federal Funds rate. APY will vary between .90%-3.73% depending on the balances held. Earn 0.90% APY on checking balances of less than $250,000, 1.81% APY on balances between $250,000 and $500,000, 2.72% APY on savings balances between $500,000 and $1,500,000, 3.65% APY on savings balances between $1,500,000 and $2,500,000 and 3.73% APY on savings balances of more than $2,500,000. There are no minimum balances or minimum deposits required to earn interest on your account.

3. The Zeni Business Credit Card is currently available to eligible Zeni customers by invite only. The Zeni Business Credit Card is issued by Thread Bank pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa credit cards are accepted.

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